Our personnel have experience in all technical systems. Our services are organized to ensure that work processes are carried out effectively and individual services are interlinked to create synergies that lead to increased cost-efficiency.
We maintain high levels of quality and ensure compliance with client SLA/KPIs through CAFM supported quality assurance as well as initial and further training of our personnel.
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Please note that we cannot ship to a P.O. Box. You must enter a full address with contact details before placing your order. For your convenience, type of products and need for industry, we offer two shipping options: store pickup and home delivery. If you order multiple items, you may receive them in multiple boxes on different days because of varying shipping locations from different suppliers. We do not charge you extra shipping for single or split shipments until specified by suppliers on product view. Delivery option will be also specified if its come with single option. Home delivery charge may apply based on location of delivery and type of product attributes. Under these situations, suppliers will contact or specify before shipping order. If notified of any additional charges, you also have the right to modify or cancel your order.
Estimated Shipment TimesMin 2 business days and will be notified after order received by suppliers within 2 working days from date of order.
Shipping & Order ConfirmationsShortly after placing your order, you will receive an email confirming that we have received your order. You will receive communication directly from suppliers on further stages of shipment.
Items with no availabilityWe proudly boast excellent fill rates, but occasionally, some items are unavailable. If the item you need is unavailable, an estimated date of delivery will be communicated to you. You will be able to place your order and we will deliver your item at the date promised. If you order multiple items at the same time, they will be automatically grouped. Their delivery date will be the date of the item with the latest estimated ship date. If you wish to have some items delivered immediately, we recommend that you perform two separate transactions. This way, available items will be delivered immediately. Any out of stock item will be delivered later, at the date communicated to you. You also have all rights to cancel order for items not in stock.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to you.
Cancellation / Return / Exchange Policy
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 5 business days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt. Return policy may change subject to suppliers and products. Please check product view details before placing order.
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